REFUND POLICY
### **Refund Policy**
At **Holistic Beauty and Wellness Café**, we are committed to providing the highest level of service to our clients. Please carefully review our refund policy before booking any services or purchasing packages:
#### **No Refunds**:
- **All sales are final**. We do not offer refunds for any of our services, treatments, or packages once they are purchased.
- This applies to both **single-session services** and **package purchases** (3-session and 8-session plans). Once a payment is made, it is non-refundable under all circumstances, including cancellations, rescheduling, or dissatisfaction with services.
#### **Substitution Policy for Packages**:
- Substitutions for package services (3-session or 8-session plans) may be allowed, but only with **prior approval**.
- Substituted services must be of **equal or greater value** to the originally booked service.
- If the substitution is for a service of **equal value**, a **$20 substitution fee** will be charged.
- If the substituted service is of **greater value**, you will be required to pay the difference in the service cost, plus the **$20 substitution fee**.
By purchasing any service or package from **Holistic Beauty and Wellness Café**, you agree to these terms. Please contact us prior to booking if you have any questions or need further clarification about our refund or substitution policies.
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